Business capability

Integration layer

API-first boundaries for connecting portals, back-office systems, databases, reporting tools, and external services.

Business outcomes

Public website, portals, ERP, HCM, SFA, reporting tools, databases, and external services connected through controlled boundaries.

Server-side handling for forms, feeds, admin actions, CRM handoff, email routing, and integrations that use secrets.

Lower operational risk because browser-facing applications do not connect directly to ERP, HCM, or recruitment databases.

Relevant product areas

ERP and HCM integration for source records, reporting, approvals, employee data, and financial handoffs.

SFA integration for orders, collections, customers, products, pricing, sync status, and field execution data.

Website and job portal integration for demo requests, published vacancy data, admin review, and public content.

Review focus

API contracts, ownership of source data, validation rules, authentication, logging, and retry handling.

Which data is publishable, which data is internal, and which actions require server-side authorization.

Operational monitoring for sync jobs, failures, reconciliation, and support escalation.